SERVICES - SUPPORT
Every production line/machine/device is equipped with latest technology diagnosis apparatus and on line monitoring system.
Live production monitoring service is available, for real-time advising / problem solving.
Continued technology transfer, through regular updates of processing methods and re-training, are parts of standard support package.
SPARE PARTS/WEAR PARTS
We let you decide how you want to obtain wear/spare parts!
We do not enmesh our clients, by making every machine’s part custom made!
You do not need to purchase ours and only ours – (usually very expensive) “very special parts or/and services” and keep paying for your line over-and-over, again.
We use only the best, commercially available parts, easy to get from local suppliers.
For the parts, that are unavoidable custom made, we will provide full set of specification and tech drawings, so, you can manufacture them in your, local machine/metal workshop.
We keep generous inventory of common and made-to-order parts and have 24/7 quick, shipping program.
We can ensure a fast and smooth installation and start-up. We employ a number of service/production technicians with a wide range of experience and abilities.
We will advise you, in a timely manner, about preparations and technical requirements for the installation.
The time it takes to complete a start-up and commissioning, depends on the type of machine. Our technicians are quick, methodical and reliable; your valuable time will not be wasted. When we leave the premises, your operators will be completely comfortable and confident with every aspect of the machine function.
In most cases, the same technician that built the line and installed it, will access the problem or come to you, for repair.
Additionally, we are offering moving, re-commissioning, and “re-start up” of machinery and lines.
Also, training and re-training in set up, maintenance, operation and safety.
From the simple pay-off mechanism constructing, to the plc software designing /programming, we always have the right person for the job.
WARRANTY/POST WARRANTY ASSISTANCE
We offer much more than the industry’s finest product — we offer an unrivaled level of after-sales care and personal attention.
Every part from our suppliers comes with the best warranty available.
We offer, also, tailor made plans, of post warranty repairs and assistance, or, even, full maintenance plan.
However, rest assured, whether you have a tactical maintenance request, want to upgrade/repair your hardware, or, software, or, just need a question answered, our experienced team of qualified professionals, offers you the kind of careful assistance that is so rare, these days.